By placing an order, you confirm that you have read, understood, and accepted our refund policies outlined below.
Our shorts are meticulously designed and custom-made to meet the highest quality standards. Anticipate a lead time of 1-3 days for your order to be crafted before shipment. Delivery takes approximately 2-3 weeks. During peak seasons, like our current busy period, please allow an extra day or two for production due to high demand. Your patience is greatly appreciated.
We stand behind every Clanundou product and are confident you'll love your purchase. If you're dissatisfied with an item's fit, we offer a 90-day money-back guarantee. Ensure the item is returned within 90 days of receiving it.
Refunds are issued solely for errors attributed to our team, including misprints, damages, or incorrect sizing. For other situations, we provide store credit refunds to place a new order.
For incorrect items, email firstname.lastname@example.org with:
- Your order number - Name on the order - Associated email - Photo of the incorrect item
Our team will expedite the process for the correct item. For damaged items, email email@example.com with the same details, plus a photograph showcasing the issue.
Certain items, like final sale products or custom orders, cannot be returned. Questions about an item's eligibility for return? Contact us for clarification.
EU customers can cancel/return orders within 14 days without justification. The item must be unworn, unused, with tags and original packaging. Include the receipt or proof of purchase.
Once we assess your returned item, we'll notify you of the refund status. If approved, refunds are automatically processed to your original payment method within 10 business days. Allow extra time for bank/credit card processing.
If it's been over 15 business days since your approved return and you haven't received your refund, contact us at firstname.lastname@example.org.
For any inquiries, reach out to our support team at email@example.com.